Effective Date: 10-12-2024

At Amyliasoft, customer satisfaction is our priority. We strive to provide top-quality software and ensure a seamless purchasing experience. However, we understand that there may be situations where you require a refund or return. This policy outlines the terms and conditions under which refunds and returns are processed.

1. Eligibility for Refunds and Returns

To qualify for a refund or return, the following conditions must be met:

  1. Non-Activation of Software Keys:

    • Refunds are only eligible for software keys that have not been activated or used.
    • Once a key is activated, it cannot be refunded.

  2. Proof of Purchase:

    • You must provide proof of purchase, such as an order confirmation email or receipt.

  3. Time Frame:

    • Refund requests must be submitted within 14 days of the purchase date.

  4. Technical Issues:

    • If a product is defective or non-functional due to technical errors, we will work to resolve the issue or provide a replacement. If the issue persists, a refund may be issued.

  5. Exclusions:

    • Refunds or returns are not allowed for:
      • Products purchased under promotional or discounted rates.
      • Errors caused by the user during installation or activation (e.g., providing incorrect system specifications).

2. How to Request a Refund or Return

To request a refund or return, follow these steps:

  1. Contact Us:

    • Email us at

      [email protected]

       with the subject line “Refund Request” or “Return Request.”
    • Include your order number, the product name, and a brief explanation of the issue.

  2. Verification:

    • Our support team will verify your purchase and the eligibility of the product for a refund or return.

  3. Resolution:

    • If eligible, we will process your refund or provide a replacement product. Refunds will be issued to the original payment method used during the purchase.

3. Refund Processing Time

Refunds will be processed within 5-10 business days after approval. The exact time frame may vary depending on your bank or payment provider.

4. Replacement Policy

In case of a technical issue or product defect, we may offer a replacement instead of a refund. Replacements will be provided under the following conditions:

  1. The software key provided was invalid or defective at the time of purchase.
  2. The issue is reported within 14 days of purchase.

5. Exceptions to Refunds and Returns

  1. Activated Software:

    • Products that have been successfully activated are not eligible for refunds.

  2. System Incompatibility:

    • Refunds will not be issued for products that fail to work due to incompatibility with your system or device.

  3. Change of Mind:

    • Refunds are not provided for customers who change their minds after purchasing.

6. Customer Responsibilities

  • Check System Requirements: Ensure your system meets the product requirements before purchasing.
  • Provide Accurate Information: Double-check your email address and other details during checkout to ensure smooth delivery.
  • Follow Installation Instructions: Use the provided instructions or contact our support team for guidance to avoid errors.

7. Contact Information

If you have any questions or concerns about this policy or wish to initiate a refund or return, please contact us:

8. Changes to This Policy

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be updated on this page, and the “Effective Date” will be revised. We encourage you to review this policy periodically.

Thank you for choosing Amyliasoft. We are here to provide the best service and support for your software needs.